Refund & Returns

We want you to be happy with your order. This policy sits alongside your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

14-day right to cancel

You have the right to cancel your order within 14 days of receiving it, without giving a reason. To cancel, email hello@360cr.co.uk with your order number. You then have 14 days to return the goods.

Returns for hygiene reasons

As our products are sealed food supplements, for health and hygiene reasons we can only accept returns of items that are unopened and with the seal intact. This does not affect your rights if an item is faulty, damaged or not as described.

Faulty, damaged or incorrect items

If your order arrives faulty, damaged or incorrect, contact us within 30 days with a photo and your order number and we will arrange a replacement or full refund, including return postage. You do not need to return an opened item to claim for a faulty product.

How to return

• Email us to start a return and we’ll confirm the address.
• For change-of-mind returns you cover the cost of return postage; we recommend a tracked service.
• Include your order number so we can match it to your account.

Refunds

Once we receive and check your return (or approve a faulty-item claim) we refund to your original payment method within 14 days. Refunds for change-of-mind returns cover the product price; original standard delivery is refunded, but any upgraded delivery cost is not.

Subscriptions

You can skip, pause or cancel a Subscribe & Save plan at any time before your next renewal date from your account or by emailing us. Orders already dispatched follow the returns rules above.

Contact

Email hello@360cr.co.ukand we’ll help.